Financial Services Guide
Effective 12 September 2025 | Version 9.0 | Read in conjunction with your adviser's Adviser Profile
Important: The purpose of this Financial Services Guide (FSG) is to provide you with important information before a financial service is provided to you, so you can make an informed decision about using our services. Please read it carefully and keep it safely with your other documents.
Introduction
This Financial Services Guide is issued by Synchron Advice Pty Ltd (AFSL 243313, ABN 33 007 207 650), a wholly owned subsidiary of WT Financial Group Limited (ACN 169 037 058).
The Licensee and Your Adviser
When you engage with a financial adviser in Australia to provide financial advice, they need to either hold their own Australian Financial Services License (AFSL) or be authorised to provide advice through a licensee. Synchron Advice Pty Ltd provides support to its advisers including technical, software, educational and administrative resources.
Head Office
Level 5, 95 Pitt Street, Sydney NSW 2000 | Phone: 02 9248 0422 | Email: info@wtfglimited.com | Website: www.synchronadvice.com.au
Our Financial Services
Synchron Advice Pty Ltd is licensed to provide financial product advice and deal in the following classes:
- Basic and non-basic deposit products
- Debentures, stocks and bonds issued by government
- Life products including investment life insurance
- Interests in managed investment schemes
- Retirement savings accounts (RSA) products
- Superannuation, including Self-Managed Superannuation Funds
- Securities
- Standard margin lending facilities
- Managed Discretionary Accounts
Refer to your adviser's Adviser Profile for specific authorisations granted to your adviser.
Absence of Independence
We are unable to call ourselves independent. The law prevents advisers who receive commissions or work within restrictions from using such words as independent, unbiased, or impartial. Advisers within Synchron Advice Pty Ltd receive insurance commissions. Although we always put your interests before ours when giving advice, we cannot (by law) call ourselves independent, unbiased, or impartial.
Your Adviser
Justin Said — Authorised Representative (AR) No: 385714
Justin Said is a Sub-Authorised Representative of Fortuna Active Wealth Pty Ltd (Corporate Authorised Representative No. 455642) of Synchron Advice Pty Ltd.
Contact: Bondi Junction Westfield Tower 2, Sydney NSW 2022 | Email: justin@fortunawealth.com.au | Mobile: 0411 703 845
Your adviser will provide you with an Adviser Profile setting out the services they can provide and the types of financial advice they are authorised to provide.
How Your Adviser Provides Advice
Statement of Advice (SoA)
If your adviser provides personal advice taking into account your objectives, financial situation or needs, you will receive a Statement of Advice (SoA). This contains the advice, the basis on which it is given, remuneration details and any associations that may have influenced the advice. You can request a copy up to seven years from the date advice was provided.
Product Disclosure Statements (PDS)
If your adviser recommends specific financial products, they must provide you with a relevant PDS or product brochure containing key benefits, risks and costs. Read these carefully before making any decision.
What We Expect From You
For your adviser to provide appropriate advice, you need to:
- Provide accurate information about your financial needs, circumstances and goals
- Read all supporting documents carefully to make informed decisions
- Inform your adviser of changes relevant to your circumstances
- Keep them informed of your current contact details
Anti-Money Laundering
We are obligated under Anti-Money Laundering and Counter Terrorism Financing Act to verify your identity and source of funds. Your adviser will request identification documents such as passport or driver's license. This information is held securely. We cannot provide services if you are unwilling to provide this information.
Fees and How We Are Paid
Initial Consultation
Your adviser may provide an introductory or initial meeting free of charge.
Fee Structure
After the first meeting, your adviser will discuss fees applicable to your circumstances. Due to varying client situations, fees for plan preparation, implementation, and ongoing services will vary.
| Service Type | Fee Range (inc. GST) |
| Advice preparation (SoA) | $0 – $11,000 |
| Implementation | $0 – $11,000 |
| Ongoing advice (annual) | $0 – $11,000 |
| Ad hoc advice (hourly) | $0 – $440/hour |
Insurance Products
Your adviser may receive up-front commission of up to 60% (exclusive of GST) of your first annual insurance premium, and ongoing annual commission of up to 20% thereafter. These payments are made by insurers and are not an additional cost to you. Your adviser may also charge a fee for initial advice and ongoing services.
Ongoing Fee Arrangements
If you have an ongoing fee arrangement, your adviser must seek your written consent each year to continue. You will be contacted around the anniversary of your arrangement. You have up to 150 days to provide consent. If you do not consent, the arrangement will terminate and no fees will be charged. You can cancel at any time with written notice.
Payment Methods
- Deductions from investments (one-off, ongoing, or instalments)
- Direct invoice for initial and ongoing advice
- Commission from product provider when you commence an insurance contract
- A combination of the above
How Fees Are Paid to The Licensee and Your Adviser
The Licensee initially receives all fees from clients and product providers and distributes them after deducting fees and expenses. The Licensee generally retains a percentage of fees paid under its arrangements with advisers.
Referral Fees
We or your adviser may pay a referral fee to a third party for referrals. Further information including estimated amounts is available from your adviser or us on request.
Other Payments and Benefits
The Licensee or your adviser may receive benefits from product providers such as educational conferences, IT support, or non-monetary benefits (business lunches, event tickets). These cannot exceed $300 or be accepted regularly. Each adviser keeps a register of benefits received. Contact us to view our register.
Privacy and Your Information
Synchron Advice Pty Ltd is committed to protecting your privacy and complying with Australian Privacy Principles. We maintain records of your personal profile including investment objectives, financial situation, and needs, as well as all recommendations made to you. You can examine your file by requesting arrangements with your adviser. View our Privacy Policy.
What If I Have a Complaint?
We are committed to providing quality advice and accessible complaint resolution if you are dissatisfied.
How to Lodge a Complaint
- Contact your adviser first — Most issues resolve through communication
- Acknowledgement within 24 hours
- Resolution within 30 calendar days
- Direct Licensee complaint: complaints@wtfglimited.com
External Dispute Resolution (AFCA)
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001 | Phone: 1800 931 678 | Email: info@afca.org.au | Website: www.afca.org.au
ASIC also has a free call info line on 1300 300 630 for complaints and information about your rights.
Compensation Arrangements
Synchron Advice Pty Ltd maintains Professional Indemnity insurance in accordance with section 912B of the Corporations Act 2001, covering the conduct of current and former authorised advisers.
Services NOT Provided
Your adviser is not authorised to provide:
- Self-Managed Super Fund administration or audit
- Accounting and tax agent services
- Arranging or transacting on mortgages or loans
- Bill payment or bank account control
Note: While your adviser may provide services through a related entity, this is not under Synchron Advice Pty Ltd authority and Synchron Advice Pty Ltd accepts no liability for such services.
Important
You are responsible for making your own financial decisions. Your adviser provides advice on managing your finances, but the final decision is yours.
Keep your login details confidential to protect your personal information and financial assets. Do not share your login details with your adviser.